Orders should arrive within 2-10 workdays after we have received payment, but may vary depending on the destination. Sneakerness is NOT responsible for any delays of your package during delivery, Sneakerness has NO control over this. By placing an order with us, you accept the risk that your package may be delayed during shipment.
LOST OR DAMAGED ITEMS
You understand and agree that Sneakerness shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Sneakerness will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.
When ordering goods from Sneakerness for international deliveries you may be subject to import duties and/or taxes that apply to your country, Sneakerness is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and Sneakerness cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.
Purchases made through the Sneakerness online store are secured through trusted internet payment processing companies PostFinance E.Finance and PayPal. All personal debit and credit card information transmitted are handled by iDeal and PayPal’s secure connections. All personal contact information transmitted to us will not be shared, sold or solicited. Receive your purchases first and pay afterwards within 14 days per invoice provided only for domestic. Complete the order form true and complete to the best of your knowledge and belief.
REFUNDS & EXCHANGES
Sneakerness will not accept any returned merchandise without prior written communication and agreement. You can return item(s) within 7 days at your own expense (non-used item(s) in new condition). We will either exchange the item(s) and send it to you for free or refund your money minus shipping costs and/or additional fees. Both the returned item(s) and the packaging have to be in unused. If the package is damaged we will charge a fee of at least 15% of the value of the merchandise. Cancellation of orders: If an in stock/activated order is cancelled before it has been sent out, we reserve the right to charge a restocking fee of 5 euro.
We try our best to keep our webstore as up to date as possible. Even though our online stock is updated automatically, there is always a possibility the ordered item(s) marked “available” are NOT available in desired sizing and/or sold out. sneakerness.com will try to inform you as soon as possible when this occurs and give you alternative options if possible.